Refund Policy

Welcome to the official site for Call of Spartan. We are dedicated to providing a trustworthy and straightforward experience for every player, both on and off the battlefield. This Refund Policy explains how we manage payments, digital purchases, and refund requests on our platform.
Please review this policy before making any transactions.

1. Digital Purchases and In-Game Items

All transactions for digital products—such as gems, commanders, special units, resource packs, seasonal passes, premium currency, or time-limited offers—are considered final and non-refundable once they are credited to your account.
As these items are immediately available and may influence your game progression, refunds, exchanges, or reversals cannot be granted after completion.

2. Accidental or Mistaken Transactions

If you believe you have made a purchase in error (such as an unintentional tap, duplicate order, or incorrect selection), you may contact our support team for a review. While refunds for accidental transactions are not guaranteed, each request will be evaluated on a case-by-case basis, taking into account:

• Whether the item was used, activated, or claimed
• The time elapsed since the purchase
• Your account’s transaction and refund history

Where appropriate, a refund or in-game credit may be issued at our discretion.

3. Subscription Services and Premium Features

Should our platform offer recurring subscriptions or exclusive premium content (such as VIP memberships, weekly rewards, or elite access):

• Subscriptions can be canceled at any time via your account settings
• No partial refunds are provided for unused days in an active subscription period
• Access to premium features remains until the end of your current billing cycle after cancellation

If you notice a billing error or unauthorized renewal, please notify our support team for assistance.

4. Technical Issues and Missing Content

If you have completed a payment but have not received the purchased content due to a technical problem or system failure, please provide our team with:

• Proof of payment (such as a receipt or transaction ID)
• Details of the missing item or service
• Your player ID or account information

We will investigate the situation and aim to deliver the missing item, issue an equivalent compensation, or process a refund as appropriate.

5. Unauthorized Transactions

If you suspect that a purchase was made on your account without your consent or knowledge, report the issue to us immediately. To protect your account, we may temporarily restrict access while conducting our review.
Refunds for unauthorized transactions may be provided after investigation. Abuse or repeated suspicious activity may result in penalties, including permanent account bans.

6. Purchases via External Platforms

If your purchase was made through a third-party platform (such as Google Play, Apple App Store, or other official distributors), their refund policy applies. We are unable to directly process refunds for payments made outside our own system.
Please contact the relevant platform’s support team for such requests.

7. Chargebacks and Dispute Resolution

Filing a chargeback or payment dispute with your bank or provider before contacting us may result in:

• Temporary or permanent suspension of your account
• Loss of access to purchased content
• Delays in resolving your issue

We encourage you to reach out to our support team first, as most concerns can be resolved quickly and fairly.

8. Fraud Prevention and Fair Play

We closely monitor for refund abuse, fraudulent claims, or attempts to exploit the payment system. Accounts found to be misusing refund procedures may have purchases revoked, progress reversed, or may face account sanctions.

If you have questions or concerns about a payment, missing content, or refund eligibility, our support team is ready to assist through the contact section on our website. We are committed to ensuring your Call of Spartan experience is fair, secure, and enjoyable.

Thank you for joining the Call of Spartan community!